FAQ's - Answers to your Questions
If you don't see your question or answer here, just give us a
call at 1-888-937-6787 or drop me a note at
julie@littlegirlspearls.com.
Safety Information
What are Freshwater Pearls? Are they real pearls?
How long will it take to get my order?
I'm in a hurry, do you offer expedited shipping methods?
Is the jewelry sturdy? I'm afraid my child will break it.
Do you use sterling silver?
What if I order the wrong size?
What is your return policy?
What if my jewelry needs repair after 30 days?
Do you offer a wholesale program?
How do I clean my jewelry?
Where are you located?
Do you have a print catalog?
May I have the jewelry shipped directly to the gift recipient?
Do you offer gift wrapping or gift cards?
Do you offer coupons or discounts?
How do I sign up for your newsletter and contest?
Small Parts Warning - not intended for children under 3
Please note that all of our products are made to be sturdy.
However, they do contain small parts. If a small child were to
break her bracelet, the small beads and pearls and other parts could
present a choking hazard. So for children 3 and under, we
recommend that the jewelry be a keepsake for her. For small
children, the jewelry is not intended for everyday wear.
Please never leave your child unattended while wearing ANY piece of
jewelry.
Yes. Freshwater Pearls are genuine cultured pearls. The only
difference between freshwater pearls and saltwater pearls are where
they are grown. Saltwater pearls are grown in salt water in
oysters. Freshwater pearls are normally
grown in freshwater lakes in freshwater mussels.
Most orders ship within 1-2 business days (Monday through Friday).
First class mail arrives in approximately 7-14 days. Priority
Mail usually arrives in approximately 3-7 days. 2-day express
and overnight express are also available for quick arrival with a
guaranteed delivery date. If you are in a rush, please let us know.
We are happy to do
everything we can to get your order out the same day you order if at
all possible.
Yes. We offer both 2-day air and overnight express shipping
methods. Please let us know the date you need your order by,
so that we can be sure to do everything we can to get your order out
as quickly as possible. Depending on the time of day you
order, we can usually get your order out the same day. If you
need your order shipped out the same day, it is best to call to be
sure that can be arranged. 1-888-937-6787
Yes, the jewelry is quite sturdy. We use a special flexible
component for my jewelry that is created with 49 strands of steel
wound around each other and covered in a soft-white nylon. It
is both flexible and quite sturdy. My two little guys, then 2
and 5, volunteered to test the bracelets. They each wore a
bracelet for an entire day (playground, jumping, climbing, running
and all). Both bracelets were just fine after the day of tough
and tumble testing. However, if your child should ever break
her jewelry, feel free to return it to have it fixed for a small
fee. The fee will depend on the repairs needed as well as if
there are any pieces that need to be replaced.
Yes, all metal in the jewelry (beads, clasp, chain, incidentals)
are all sterling silver. Sterling silver, being true sterling
silver, will oxidize (tarnish) with age. However, a simple
jewelry cloth for silver will clean them right up - one is included
free with your order. To prevent oxidation, simply keep your
jewelry in an airtight container (like a zip bag) when not in use.
That is not a problem. We want to be sure the jewelry is
simply perfect. The best way to choose the correct size is to
measure her wrist and add about 1/2" to find the size needed.
Because we have adjustment/growth chains on all of my
pieces, most of our jewelry will fit. However, if you need to
return a piece and exchange it for another size (within 30 days of
receipt of the item), that is not a problem. You would only be
responsible for actual shipping charges via the method of your
choice and if you are going up in size, the difference in price.
If you are going down in size, you would receive a refund of the
difference in price. Please let me know you are returning a
piece before you send it back.
We want to be sure you are happy with the jewelry. Jewelry
that will sit unloved in a box is just so sad! In the first 30
days after receiving your jewelry, you can return it for a full
refund (less shipping) with no questions asked. If for any
reason you are unhappy, we of course will work with you to make it
right, but if you would rather return it that is fine as well.
The only items that are not returnable are personalized and
hand-stamped pieces. Due to the truly custom nature of
hand-stamped jewelry, it is not returnable.
If after 30 days your jewelry is in need of repair, please let us
know. For a small fee we would be happy to repair it or clean
it up. Each repair case is different, so please give us a call
to discuss what you need, and we will quote you a price.
1-888-497-0456
I am not currently accepting new drop ship or wholesale accounts
at this time.
For the pearls, simply wipe with a soft cloth. You may wash
the pearls off with warm water (no soap), if they are dusty.
Be sure to dry them thoroughly with a soft cloth. To clean the
silver, you can use a jewelry polishing cloth (one is included free
with your order). A fun trick
that seems to work like a dream is this:
* Line a bowl with aluminum foil
*
Place jewelry on aluminum foil (the trick is to get the silver parts to touch the foil.
*
Pour nearly boiling water over jewelry just to cover (be VERY careful not to burn yourself).
*
Liberally sprinkle baking soda over the silver parts.
Shake bowl a bit...baking soda will "bubble"
*
If you have parts that don't touch the foil or nasty tarnish spots, you can make a "stick" out of foil and touch the sterling silver parts while the baking soda is bubbling.
*
Wash jewelry off with warm water.
*
Dry thoroughly with a soft cloth.
Store your jewelry in an airtight container (like a baggie or a
Tupperware bowl).
Store your jewelry with a piece of chalk.
Avoid getting chemicals on your pearls like chlorine, soap, hairspray and perfume.
We are on the gorgeous Central Coast of California. We are
about 1/2 way between San Francisco and Los Angeles. We are
located near the beach in Lompoc, California. Lompoc is a
beautiful little town known as the "City of Murals in the Valley of
Flowers".
We do not currently have a print catalog. However, we are
working on creating one and are extremely excited that it will soon
be available. How fun! It has turned out to be quite a
lovely project.
Yes, you may. Be sure to include the "ship to" address when
ordering. I am happy to have the gift packaged ready for gift
giving. I can include a gift card with your custom gift
message to the gift recipient. I do not include an invoice in
boxes shipped to an alternate person/address.
We offer beautiful gift wrapping options. Two choices of
complimentary gift wrapping options are available - our signature
pink gift box or a dainty off-white organza gift bag. We include your gift card and
a little note about the jewelry and how to care for it in the
package.
For special occasions, we also offer other gift wrapping options.
We offer a pink box tied with ribbon, a tiny
satin beaded purse or a sweet artisan crafted wool felt gift bag for an additional charge.
Yes, we occasionally run promotions or offer coupons or
discounts. Most of the time, you will find out discounts in
our
e-newsletter.
Click HERE to sign up for our e-newsletter and contest. We
offer a wonderfully fun little newsletter called, "A Bit of Whimsy,"
which is sent out about once ever month or so. With each
newsletter, we choose a newsletter subscriber as a winner. In
our newsletter we offer recipes, crafts, quotes, fun things,
interesting finds, new items, specials, sales and discounts.
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